Shipping

Welcome to Gordocurtis, where we strive to provide you with a seamless shopping experience from start to finish. Please review the following information to ensure that you are well-informed about our delivery policies and procedures. By placing an order with us, you agree to comply with the policies outlined below.

Shipping Costs: Shipping costs will be calculated and displayed at checkout. You will be able to view the shipping cost before finalizing your order.

Transit, Handling & Order Cut-off Time: Our shipments typically take 3 - 5 business days to arrive (Monday to Friday). The order cut-off time is 05:00 PM Eastern Standard Time (New York). Please note that order handling time is 1 - 2 business days (Monday to Friday).

Delivery Terms: We utilize UPS, USPS, or FedEx for product delivery to ensure efficient and reliable service.

Change of Address: Once your order is in transit, we are unable to change the delivery address. If you need to modify the delivery location, please contact us within 24 hours of placing your order at [email protected].

Cancellations: If you wish to cancel your order before it has been dispatched, we will gladly accommodate your request. However, once the order has been dispatched, please refer to our refund policy.

Parcels Damaged in Transit: If you receive a damaged parcel, please reject it from the courier if possible and contact our customer service immediately at [email protected]. If the parcel is delivered in your absence, please contact us for further assistance.

International Orders: This policy primarily applies to orders within the USA. For international orders, additional terms and conditions may apply, including customs duties, taxes, and shipping fees. International customers are responsible for complying with their country's regulations.

Tracking Information: Once your order is dispatched, you will receive tracking information via email for monitoring the shipment's progress. If you encounter any issues with tracking or have questions about your order's status, please contact our customer service at [email protected].

Contact Information: For inquiries or concerns regarding shipping, orders, or this policy, please reach out to our customer service team at [email protected]. We are dedicated to providing timely and helpful assistance to ensure a positive shopping experience for our customers.

Return and Exchange Policy: 30-Day Return Policy: If you are not entirely satisfied with your purchase, you may return your items within 30 days of receiving your order. The products must be unworn, in their original condition, and returned in the original packaging.

How to Initiate a Return: To begin the return process, please contact our customer service team at [email protected]. Kindly provide your order number and the reason for the return. We will assist you through the return procedure.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend utilizing a traceable shipping method for your return.

Refunds and Exchanges: Upon receiving and inspecting your return, we will proceed with your refund or exchange. Refunds will be issued to the original payment method, and exchanges are subject to product availability.

Defective or Incorrect Items: If you receive a defective item or an incorrect order, please contact us immediately at [email protected]. We will coordinate a replacement or issue a refund promptly.

Contact Us: Should you have any inquiries or require assistance, please do not hesitate to reach out to our customer service team at [email protected]. We are dedicated to ensuring that your experience with Gordocurtis exceeds your expectations.

By placing an order with us, you acknowledge that you have read, understood, and agreed to abide by the delivery policies outlined above. We reserve the right to update or modify these policies as needed, with any changes reflected on this page.

Thank you for choosing Gordocurtis for your product! If you have any questions or require further assistance, please do not hesitate to contact us.